Shipping Information
Domestic Shipping and Returns Policy
- All orders will incur separate delivery cost.
- All orders have ATL (Authority to leave) upon delivery.
- It is the buyers responsibility to make adequate arrangements to take delivery of goods.*
- We require a street address for delivery. No PO Boxes*
- Please provide your email address for track and trace purposes.
- Orders will be received 1-3 business days from dispatch date.**
- Orders will be dispatched within 1-3 business days subject to stock availability.
- Orders placed after 12pm AEST will be processed the next business day.
- All deliveries are strictly made Monday – Friday.
- We offer 100% money back guarantee on products returned in a resalable condition.
* Large orders may be sent via road freight, palletised and may need a forklift onsite to unload.
** Add 1-3 business days for regional and remote areas. Longer for large orders.
Problems upon Receipt
Please thoroughly inspect the Goods immediately upon receipt.
In the event that any items are lost or damaged during transit or have not arrived by the estimated delivery date, please contact us with your Order reference number. No claim for damage to or shortages of Goods may be made unless such claim is notified to us within 7 days of delivery.
No goods shall be returned for credit or adjustment without our prior written authorisation.
Cancellation of Orders and Refunds/Returns
Cancellation within 10 days and before Order has been Shipped:
Most items are now available in stock and often ship within days. If you
cancel your Order within 10 days and if the Order has not been shipped, we will
refund the price and shipping costs minus a 5% fee for administration.
Cancellation more than 10 days after purchase:
If you wish to cancel your Order more than 10 days after purchase and the item
has not been shipped, a refund may be issued at our sole discretion and we may
charge a cancellation fee of 10%
Cancellation/Return after your Order has been Shipped:
If the Order has already been shipped, we may accept a return provided you
contact us within 30 days of receiving the Order. The Goods must be returned
unopened, in their original condition and fit for re-sale. We will charge
a handling and restocking charge of 20% from the purchase price. We will
not refund the cost of shipping the Order to you. You must pay the costs of
returning the Order to us.
Unused Incorrect, Damaged or Defective Goods.
If you receive incorrect, damaged or defective Goods, please contact us within 7 days. All items must be returned to us within 30 days of delivery before a refund or replacement will be considered. You will be responsible for arranging return Shipping and any costs incurred for the return of the Goods shall be paid for by you. Upon receipt of the returned item, we will examine it and notify you via email whether you are entitled to a replacement or refund. In the case of faulty or incorrect Goods, we will either (at our discretion) repair and return the Goods, send you a replacement or issue a refund (which shall include your cost of return shipping).
Return to sender (RTS) or delivery refused
There will either be 15% restocking fee from the price or you will be charged re-delivery.
Used Items
We do not accept returns of used or opened Goods due to local, national and international quarantine and customs laws regarding the shipping of used bee equipment and products (including bee keepers suits). Goods which may have come into contact with bees, honey or is otherwise not in original condition cannot be returned. Please contact us if you have a warranty claim for Goods that have been opened or used.
